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L2 Technical Support Engineer Review

by IBM

Best Student Employer

This review was submitted over 4 years ago, so some of the information it contains may no longer be relevant.

Rating

2.7/5
  • The Role
    3.1
  • The Company
    2.3
  • The Culture
    2.5

    The Role

  • 1. To what extent did you enjoy your work placement or internship?
  • My role as a technical support Engineer was a learning experience. I found it quite fast paced and a high pressured environment which I struggled with at time. But so if you like that sort of thing you would thrive. I enjoyed understanding the product I was supporting as it is quite complex but once you know how it works you are able to provide effective support. Overall, it was enjoyable on the whole, but was quite stressful.

    3/5

  • 2. To what extent did you feel valued by your colleagues?
  • I felt valued by colleagues and I felt like I was important to my team. Of course there are other colleagues that you don't naturally gel with but on the whole people were friendly and polite and happy to help you.

    3/5

  • 3. To what extent were you given support and guidance by management/your supervisor(s)?
  • I received a large amount of support from my manager and other experienced members of the team. Although it depends on the availability of your manager, My team were almost always in most of the time.

    4/5

  • 4. How busy were you on a daily basis?
  • Very busy most of the time as there is no set work. The tickets come in when they come in. I felt like I was almost overworked most of the time and had to ask for support often to help me solve customer issues.

    2/5

  • 5. How much responsibility were you given during your placement?
  • I was given increasing amounts of responsibility, the more I proved that I could manage it. In my experience they don't look at you as an intern but as almost a full Grad. They want to see how well you can do the little tasks before they give you the big things to do. There's no limit if you prove you are capable.

    4/5

  • 6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?
  • Immensely, the technical knowledge I have learned as well as the professional skills, personal skills and client knowledge I have gained may not necessarily help with degree studies but will help when finding work beyond my degreee

    4/5

    The Company

  • 7. What was the general atmosphere in your office?
  • More work orientated than social. Mostly silent for the whole day as many people worked from home often. It felt quite fast paced and high pressured and I could sense it from other workers. But during less stressful times, it was more relaxed.

    2/5

  • 8. How well organised was the overall work placement or internship set up?
  • Very organised, 3, 6, 12 month reviews to review progress

    3/5

  • 9. In terms of personal training and development, to what extent did the company or firm invest in you?
  • I found that its more about you seeking opportunities to grow in those areas. There are Early Professional Managers who are invested in you as an individual and there are volunteering opportunities called Giveback that you can signed up for to develop personally.

    2/5

  • 10. What were the perks on your work placement?
  • Flexi Time

    Company Parties/Events

    Staff Sales/Staff Shop

    Above 25 days holiday

    Working from home

    3/5

  • 11. How appealing are future employment prospects within the organisation?
  • In my year, there were about 300-350 interns. The top performers will go straight to a business interview for a role while that next best performers go to special assessment centres for interns while the lower ranked interns will be asked to apply externally as a grad. Having said this It depends entirely on the amount of hiring tickets different lines of the business have. but bottom line is that you are twice as likely to get a grad job if you have been intern compared to being an external applicant.

    3/5

    The Culture

  • 12. Was there a good social scene amongst any fellow placement 西瓜视频s/colleagues?
  • Fairly, if you gelled well with the other interns - it depends on the people but for my office there were about 10-15 people I saw most days who were close but some cliques inevitably formed which makes it harder for late starters to get integrated. Especially the first month if you are not outgoing or outspoken

    3/5

  • 13. What was the cost of living and socialising in the area you worked in?
  • I paid 拢485 per month all bills included for renting a room in a house. Found it on spareroom.co.uk as I joined late

    3/5

  • 14. What was the Nightlife like in the area you worked?
  • Zero, I was based in Bedfont so had to go into Central London for nights out

    3/5

  • 15. Were there many opportunities to get involved in activities outside of work?
  • Yes there were. There are IBM Clubs you can sign up for.

    3/5

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Details

Placement (10 Months+)

London

June 2016


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