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Component Service Engineer Review

by Cummins

Rating

4.4/5
  • Skills
    4.5
  • Responsibilities
    4.0
  • Support & Guidance
    4.5
  • Culture
    4.3
  • Your Impressions
    4.3

    Overview

  • 1. Please give an overview of your role and what this involves on a day-to-day basis.
  • Most of my job involves the testing and analysis of part failures seen by customers in the field, making a verdict on who is liable for the failure based on the evidence and then communicating our findings backed up with detailed reports to the customer. We also work to review data from all failure current and historic and use any patterns or factors identified to help with the elimination of the failure mode and improve the quality of the system.


    Skills

  • 2. Have you learnt any new skills, or developed your existing skills?
  • Yes, I have improved my communication skills as i have had to articulate my reasoning behind certain choices made to others within the team. Sometimes this includes a customer team who are not native English speakers and that must be accommodated in how arguments are being worded so all party's are fully aware of what conclusions were reached by our team and why that was the case. I feel this will be a great asset to me going forward.


  • How would you rate the training provided during your experience?
  • 5/5

  • How would you rate your development of industry-specific skills during the experience?
  • 4/5

  • How would you rate your development of personal / soft skills during the experience?
  • 4/5

  • Please rate how these skills have helped you in your career development
  • 5/5

    Responsibilities

  • 3. Were you given much responsibility during your placement / internship?
  • Yes i was given lots of responsibility, I was put in charge of the warranty applications from one specific customer. It was my job to ensure inspections were being carried out in a timely manner by our appraisal team, I was also responsible for reviewing the finding and raising any new issues found to the wider team for awareness, Then i was to communicate the findings to the customer and answer any questions they had relating to out process.


  • Please rate how meaningful the work you were doing was
  • 4/5

    Support & Guidance

  • 4. How much support and guidance did you receive during your placement / internship?
  • I recieved lots of support both from my manager and from other members of teams that we work with quite closely on a regular basis, everyone was keen to let me learn as much as i could in the short time i was at the company, i picked up many valuable skills from the people i worked around and if i faced any issues it wasnt hard to find someone who had seen similar issues in the past and could talk me through it.


  • How would you rate the support and guidance from your line manager?
  • 5/5

  • How would you rate the support and guidance from the wider team?
  • 4/5

    Culture

  • 5. What was the company culture and general atmosphere like?
  • There is a very friendly and inclusive atmosphere created within Cummins, they cater for people from all backgrounds and abilities. there are regular workshops that raise awareness for issues faced by various members of the company and of wider society. There are also opportunities to contribute to the local area by getting involved in community service work that helps to improve the company's reputation within the local area and helps the employees to discover and contribute to their community.


  • How would you rate the inclusiveness of the culture?
  • 5/5

  • How would you rate the social opportunities?
  • 4/5

  • How would you rate the diversity initiatives?
  • 3/5

  • How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?
  • 5/5

    Your Impressions

  • 6. To what extent did you enjoy your placement / internship?
  • I really enjoyed my placement year with Cummins, i developed lots of skills that will aid me going forward not just with my university studies in the coming year but also in future employment and will also assist with the job seeking process due to the material learned and the challenges overcome thanks top the responsibilities given to me despite the limited knowledge i possessed when starting this role, it has been a great opportunity for me to learn the industry and all the challenges faced in this type of job.


  • Please rate your level of enjoyment on your placement / internship
  • 5/5

  • Please rate how your experience met your expectations
  • 4/5

  • Please rate the future employment prospects at Cummins
  • 4/5

  • 7. Would you recommend Cummins to a friend?
  • Yes


  • 8. What advice would you give to others applying to Cummins
  • I would advise others to pick their role very carefully and to look closely at the terms of the employment contract as to whether it is hybrid or on site full time as the flexibility provided by hybrid makes working so much easier, it is also important to know where you are based as Cummins has many sites across the globe and sometimes multiple across one country. It is important you are in a job that interests you and will get you where you wan to go in the future


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Details

Placement (10 Months+)

Customer Service, Engineering

North East

July 2025


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